FAQs

If you are a new patient and are interested in seeing our dedicated nurse practitioner, Russell Horning, the best way to request an appointment is by filling out our secure online appointment request form. Once you have submitted your request, one of our appointment schedulers will contact you within 48 hours to confirm your appointment details.

If you are an existing patient and wish to schedule a new appointment, we encourage you to do so via your online patient portal.

When preparing for your first appointment at My Buoyant Health, there are a few key items to consider bringing along to ensure a smooth and seamless experience. These items include:

• ID or driver’s license
• Insurance card
• Relevant medical history or medical documentation

We understand that life can be unpredictable, and sometimes plans need to change. If you find yourself needing to cancel your appointment, we kindly ask that you provide us with at least 24 hours' notice. This courtesy allows us to accommodate other patients who are eager to receive care.

We ask that new patients call our office directly to make cancellations. If you are an existing patient, we encourage you to use your online patient portal to cancel or reschedule your appointment.

Connecting with your provider through our secure online patient portal is the best way to ensure that your communication is both timely and well-documented. Our providers are dedicated to ensuring you have a seamless experience at our practice and ensure messages are promptly answered within 48-72 hours.

Should you have an urgent medical need, please contact emergency services at 911 immediately.

Upon scheduling your first appointment with us, you will receive detailed instructions on how to set up your secure patient portal via email. If you encounter any difficulties during the setup process, please do not hesitate to contact our office for support. We are here to ensure you have a seamless experience accessing your personalized care portal.

At My Buoyant Health, the availability of appointments with our providers can vary depending on their schedules and your specific needs. We encourage you to reach out to our office directly for the most current information regarding appointment openings.

Rest assured, we are dedicated to accommodating our patients as swiftly as possible, ensuring you receive the care you need without unnecessary delays.

At My Buoyant Health, prescriptions and refills for our established patients are generally managed during your regularly scheduled appointments. However, if you encounter any issues with your pharmacy, need prior authorization, or have concerns about your refills, please send us a message through your patient portal or the Healow app.

We are committed to addressing your requests as quickly as possible but ask that you kindly allow up to 72 hours for a response. Your health and well-being are our top priorities.

At My Buoyant Health, we accept coverage from Medicare and most major insurance plans to ensure accessible care for our patients. To confirm whether your specific plan is accepted, we encourage you to contact your insurance company directly or call our office at (602) 510-6582.

Please take note that if your insurance plan requires a co-payment, co-insurance, or deductible, these will need to be settled at the time of your visit, and for your convenience, payments can be made online .